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Frequently Asked Questions
How does this all work?
So you've found some awesome pieces that you think would be perfect for your event, and now you're wondering what to do. Take a minute to fill out the form on the contact us page. We'll respond within 24 hours with a personalized quote and a copy of our contract. Then, if you like what you see, you send us adeposit to hold your date.
Do I need to put anything down to place an order?
To place your order and hold your date, we ask for a 50% deposit that will be used towards your rental balance. Your remaining balance is then due two weeks before your event.
Can I come take a look at your studio?
Of course! We'd love to have you come by to play with our inventory. Just send us an email at firstname.lastname@example.org to set up a time to visit us in our SE Portland location.
Do you offer delivery?
Why yes, we do! Our delivery charges begin at $60 for delivery and pick up, but can vary based on distance from zipcode 97233. Let us know what you need here and we'll get back to you with a delivery quote.
Can I pick up my order from the studio?
Of course you can. We'll set up a time that is convenient for you when setting up your proposal and contract.
Will you set up my rental items?
We'd love to! We offer set up and tear down services for additional charges. Contact us for more details.
Is there a minimum order?
We do have a minimum order amount of $25. We'll help you with anything from the small details to the large orders. If you're not sure that you need $25 worth of rentals, please don't hesitate to contact us anyway. We can possibly still help you out!
Is there a minimum order for delivery?
There is no minimum order for delivery. However, the size of your order does not change the cost of delivery.
What if I'm looking for something that I can't find on the website?
Just let us know! We absolutely adore finding specialty pieces that can add that perfect detail to your day.
How far in advance should I place an order?
As soon as you know what you'd like to order, we recommend that you let us know. The sooner, the better. We often book as far out as a year.
Can I change my order?
You can make any changes that you need up to 2 weeks before your event.
Do I need to wash dishes/linens before I bring them back?
Nope! Just make sure that they're scraped/shaken clean of any large food particles. We'll take care of the rest.
What if I can't afford everything that I want?
We understand that weddings can get expensive, which is why we're willing to work with you on payment plans to make sure that you can afford your dream day.
How long do I have the rentals for?
Rentals are usually picked up on Thursday or Friday and returned on Monday or Tuesday for weekend events. Deliveries and pick ups will be coordinated for the day of the event . Mid week events can be scheduled as well, just let us know the date and we'll coordinate your rental time accordingly.